Refund policy

Returns & Exchanges

Thank you for shopping with us. Due to the custom, limited, and made-to-order nature of our products, all sales are final.

At this time, we do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase. If you have any questions about a product, sizing, materials, or customization options, we encourage you to contact us prior to ordering.

Damaged or Incorrect Orders

We take great care in packaging every order. If your order arrives damaged or if you receive an incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

We will review all claims on a case-by-case basis and work with you to resolve the problem as quickly as possible.

 Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost, stolen, or delayed packages. Customers should contact the shipping carrier directly regarding delivery issues.

Contact Us

If you have any questions regarding your order, please contact us at [cayenajewelry@hotmail.com] and we will be happy to assist you.

By completing a purchase on our website, you acknowledge and agree to this Return & Exchange Policy.